Terms & Conditions

1. What Stylogram is

Stylogram helps you discover beauty artists and beauticians — hair, makeup, nails, mehndi and spa professionals — and shows their services, prices and reviews. Where booking is available in the app, you can also message an artist through Stylogram, ask for an appointment, and pay for it through us.

The service itself is provided by the artist, not by us. We do not employ, supervise, train or endorse any artist, we do not guarantee availability, pricing, quality or outcome, and we are not a party to the appointment. What we do provide is the place you find each other, the chat you talk in, and — for a paid booking — the arrangement under which your payment is held by our payment provider and the settlement rules in sections 9 to 12.

Booking and payment are switched on for the Service as a whole rather than agreed artist by artist. Where they are not available, the app says so, and sections 8 to 13 simply do not apply to you.

2. Eligibility

You must be at least 18 years old, and able to enter a binding contract, to use the Service. If you use it on behalf of a business, you confirm you are authorised to bind that business to these terms.

3. Accounts and guest use

You may run a limited number of searches as a guest. To message an artist, to book, or to review, you need an account — sign in with Google or Apple, or verify your email with a one-time code. Keep your sign-in method secure; you are responsible for activity under your account. Tell us at support@stylogram.app if you believe your account has been used without your permission. Do not create accounts to evade the guest allowance, a suspension, a warning, or any other limit.

4. Artists and listings

Artists may create a listing or claim an existing one. Claiming requires verification that you own or are authorised to manage the business. If you publish a listing, you agree that:

• Your services, prices, durations, availability, notice period, cancellation terms, qualifications and contact details are accurate and kept up to date.
• You hold every licence, registration and permission the law requires for the services you offer.
• You own the photos and text you upload, or have permission to use them, and they do not depict anyone who has not consented.
• You will honour the price published for a service when a customer books it, or correct the listing before they do.
• You will not claim a listing for a business you do not represent.

Listing and claiming are free. We may remove, suspend or refuse a listing that breaches these terms or that we reasonably believe to be inaccurate or fraudulent.

5. Chat, and the Stylogram concierge

Each conversation is between one customer and one artist. The first replies usually come from the Stylogram concierge — an automated assistant, not a person and not the artist. It answers from what the artist has published: their service menu, working hours, cancellation terms and reviews. The artist reads the same conversation and can answer in their own words at any time, and when the concierge cannot answer something it passes the question to them.

• The concierge is automated and can be wrong, incomplete or out of date. Nothing it writes is advice, an offer, or a commitment by the artist.
• What binds a booking is what is recorded on the booking itself when it is made — the service, the time, the price and the cancellation terms shown to you before you pay — not a sentence in the chat.
• The concierge does not give medical advice. Allergies, scalp or skin conditions, pregnancy and reactions are for you to raise with the artist before the appointment.
• To answer you, your messages and the artist’s published information are sent to our model provider. Our Privacy Policy explains what is sent and where it is processed.

6. Automated screening of messages

Every message sent in chat is screened automatically before the other person sees it. This applies in both directions, to customers and to artists alike, and to every language and script.

• What is looked for: phone numbers, email addresses, links and website addresses, social media handles, payment identifiers such as UPI IDs, street addresses and PIN codes — and messages asking someone else for any of those.
• What does it: pattern rules applied to the text of your message, plus an automated language model that reads the message to catch what the patterns miss — for example digits spelled out in words, or in a script the patterns do not cover.
• Why: so that neither side is pushed off Stylogram before a booking is paid for, so that the money is held rather than sent to a stranger, and so that a booking has a record behind it if something goes wrong.
• What happens to the message: anything matched is replaced with a label such as “[phone number removed]”, and the person receiving it is told that contact details were removed. The rest of your message is delivered normally.
• What happens to you: both people in the conversation are shown a warning, and the warning is counted against the account that caused it. Section 16 explains what repeated warnings lead to.

Screening is automated and imperfect in both directions. It sometimes removes text that was never a contact detail — a list of prices can look like a phone number — and it sometimes misses one. A message that gets through is not permission: sharing or asking for contact details in chat breaches these terms whether or not the screening caught it. Deliberately working around the screening — spelling numbers out, breaking them up, using lookalike characters, putting them in an image — is itself a breach and is treated more seriously than the original one.

We keep the original, unredacted text of a screened message for a limited period so that a person at Stylogram can review a moderation decision, and we keep a count of the warnings. Retention periods, and who can read what, are set out in our Privacy Policy.

7. How contact details are exchanged

Contact details are exchanged once, at one moment: when a booking has been paid for and the payment is held. Before that, chat is the only route between you, and the Service does not show an artist’s phone number, WhatsApp, social profile or exact location to anyone else.

• The customer receives the artist’s name, phone number, WhatsApp number, social profile and the exact location of the appointment.
• The artist receives the customer’s name and email address.
• Each side sees only the other side’s details. Neither response contains both.
• If the booking is later cancelled or refunded, the Service stops showing the details — but the other person may already have saved them.

Use details you receive this way only to carry out that appointment. Do not use them for marketing, do not add them to a mailing or broadcast list, do not pass them on, and do not publish them.

8. Bookings and prices

A booking is a request from a customer for a named service at a date and time. The price is the one the artist has published for that service — a customer cannot name a price, and a service with no published price cannot be booked. The artist may accept, decline, or propose different terms; a proposal has to be accepted before it becomes the booking. Either side can cancel, under section 11.

When the booking is made, its terms are fixed to it: the price, the artist’s notice period, the refund percentage that applies inside that notice period, and any commission rate. If the artist changes their published terms afterwards, your booking keeps the terms it was made under. Those terms are shown to you before you pay and again on the booking afterwards.

9. How your payment is held

You pay through Stylogram, not to the artist — and Stylogram does not hold your money. The amount shown to you at checkout — the full price, or a deposit where the app says a deposit applies — is taken by our payment provider, a licensed payment gateway, and held there. It is marked for the artist from the moment it is taken, and none of it reaches them until one of exactly three things happens: it is released to the artist, it is refunded to you, or it is divided between you on our instruction under section 12.

• The payment provider holds the money and moves it. Stylogram instructs it, under the rules in sections 10 to 12, and never takes the money into its own accounts. We are not a bank and not a payment aggregator, and we do not hold customer funds.
• The provider taking your payment is identified at checkout, and its own terms apply to the payment itself.
• Money held for a booking is not a deposit with anyone, earns no interest for either of you, and cannot be paid out except under sections 10 to 12.
• A held payment does not make us a party to the appointment, and it is not a guarantee that the service will be performed or that you will be satisfied with it.
• Your card, bank and UPI details are handled by the payment provider. We never see or store them.

10. Completion, the code, and release

Around the time of the appointment, we email the customer a completion code. After the appointment the artist asks for that code and uses it to mark the booking complete. Only give the code to the artist if the appointment actually happened — it is the record that the service was delivered.

• Once the artist has marked the booking complete, the customer can release the payment immediately by confirming.
• If the customer neither confirms nor reports a problem, the payment is released automatically after the review window — currently 48 hours from the moment the artist marked the booking complete. The window in force is always shown on the booking in the app, and a change to it applies to bookings already waiting.
• Reporting a problem before release stops the release. See section 12.
• Once a payment has been released it is final, and the route in section 12 is closed. Anything after that is between you and the artist.
• If the artist never marks the booking complete, nothing is released automatically. We remind them, and either side can still cancel or report a problem; a booking left unresolved this way stays held until somebody acts or we settle it under section 12.

11. Cancellations and refunds

The refund terms that apply are the ones recorded on the booking, and they are shown to you before you pay rather than at the point you ask to cancel.

• Cancel more than the artist’s notice period before the appointment and you are refunded in full. Where the artist asks for no notice, any cancellation before the appointment is a full refund.
• Cancel inside the notice period and you are refunded the percentage recorded on the booking; the rest is retained. Where that percentage is 100%, which is the current default, you are refunded in full whenever you cancel.
• If the artist cancels, the customer is refunded in full, whatever the notice and whatever the reason.
• If nothing has been paid yet, there is nothing to refund and nothing is charged.
• Where an appointment has no time recorded against it, a cancellation is treated as being outside the notice period.

Refunds are returned to the payment method used. How long the money takes to appear depends on our payment provider and your bank, and is not something we control.

An artist who repeatedly cancels accepted bookings, or who does not turn up, may be removed under section 16 — the refund is the customer’s remedy, not the end of the matter for us.

12. Disputes about a booking

A customer can report a problem with a booking at any time before the payment is released. Doing so freezes the money: nothing is released, nothing is refunded, and neither side can move it. An artist who has a problem with a booking should write to support@stylogram.app rather than using the report button, which is the customer’s.

• A person at Stylogram reads what both sides have said and decides one of three outcomes: the payment is released to the artist, it is refunded to the customer, or it is divided between them.
• We record a written reason for every decision and tell both of you what was decided and what happens to the money. The internal note is kept as our record and is not sent to either of you.
• There is no clock on a dispute. Nothing is released automatically while one is open — a dispute can only be ended by a decision.
• We decide only where the held money goes. We are not a court, we do not decide who was at fault, and our decision does not take away any right you have to pursue the other person yourself.
• If you think a decision is wrong, reply in the conversation and we will look again.
• Reporting a problem you know did not happen, in order to keep both the service and the money, is fraud and is grounds for removal under section 16.
• Once we have moved the money, the decision is final within the Service: a settled booking is not reopened here. That is a decision about where a held payment goes and nothing more — it is not an arbitration award, and it does not affect any right either of you has to take the matter further, including to a consumer forum or a court.

13. Fees

Stylogram is free to use today. Browsing, listing and claiming are free, a customer pays the price published for the service and nothing on top of it, and the commission deducted from an artist’s payout is currently zero.

A platform fee may apply in future. We may introduce a booking fee charged to the customer, a commission deducted from the amount paid out to the artist, or both. A booking fee is shown at checkout before you pay. A commission rate is recorded on each booking when it is made and shown to the artist with the payout figure, and a change to it applies to bookings made afterwards, never to bookings already placed. Where a cancellation leaves an amount retained rather than refunded, that amount is settled the same way: commission first, the remainder to the artist.

Prices published by an artist are the whole price of that service to the customer, and include any tax the artist has to charge for it. The artist is responsible for charging and accounting for tax on the service they provide, and for any registration that requires; Stylogram is responsible for tax on any fee of its own, and any such fee is shown to you inclusive of tax at the point it is charged. Where the law requires an amount to be withheld or collected from a payout, it is withheld from the payout and shown on it. The booking record in the app shows what was paid, what was refunded and what was paid out; an artist who has to issue their own invoice for the service issues it to the customer directly.

14. Reviews and user content

Reviews must describe a genuine, first-hand experience. Do not post reviews for a business you own, work for, or are connected to, and do not accept payment or an incentive in exchange for a review. We may remove content that is false, abusive, discriminatory, defamatory, obscene, invades someone’s privacy, infringes intellectual property, or breaks the law — and we may suspend accounts that repeatedly post it.

Photos an artist attaches to a completed booking are evidence that the work was done. Upload them only with the customer’s agreement, and do not upload anything that identifies a customer who has not agreed to it.

You keep ownership of everything you post. By posting, you grant Stylogram a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, display and distribute that content for the purpose of operating and promoting the Service. This licence ends when you delete the content, except for copies already made by search engines, held in backups, or kept as the record of a booking.

15. Acceptable use

You agree not to:

• Share or ask for phone numbers, email addresses, social handles, payment identifiers, links or addresses in chat, or try to move the conversation or the payment off Stylogram before a booking is paid for.
• Work around the message screening in section 6 by any means.
• Scrape, crawl, harvest or bulk-download listings, reviews or contact details, except as permitted by our robots.txt.
• Use contact details obtained through a booking for marketing, resale or any purpose other than that appointment.
• Interfere with, overload or attempt to gain unauthorised access to the Service or its infrastructure.
• Impersonate another person or business, or misrepresent your affiliation with one.
• Make a booking, a cancellation, a completion claim or a problem report you know to be false, or use the booking flow to test, probe or extract money from the Service.
• Use the Service for any unlawful purpose, or to offer services that are unlawful.

16. Warnings, suspension and permanent removal

The in-app warning you see when a message is screened says that repeatedly sharing or asking for contact details can get a profile permanently removed. This section is what that means, and it applies to customers and artists in the same way.

We may warn, suspend, or permanently remove an account or a listing for any of the following:

• Repeatedly sharing or asking for contact details in chat after being warned, or a single deliberate attempt to work around the screening.
• Pressing a customer or an artist to take the booking or the payment off Stylogram.
• Claiming a listing for a business you do not represent, or holding a listing whose details you know to be false.
• Posting fake, incentivised or retaliatory reviews, or organising them.
• Harassment, threats, abuse, discrimination, or sexual advances towards anybody using the Service.
• Offering unlawful services, or services you are not licensed to offer.
• Fraud against another user or against us — including collecting payment for an appointment that did not happen, claiming completion for work not done, or reporting a problem you know did not occur.
• Repeatedly failing to turn up to accepted bookings, or cancelling them at short notice as a pattern.
• Attempting to gain unauthorised access to the Service, or evading a suspension with a new account or a new listing.

We normally warn before we remove, and the warning you get in chat is that warning. We do not always — a serious breach, or one aimed at another person’s safety or money, can end an account the first time. Removal may be permanent, and covers coming back under another account or another listing. Where a decision is based on messages, a person at Stylogram reads them before an account is removed.

Removing an account does not by itself release or refund money held for an open booking. We settle any open booking under sections 11 and 12 first. If you think a removal is wrong, write to support@stylogram.app and a person will look at it again.

17. Intellectual property

The Stylogram name, logo, software, design and compiled directory are owned by us and protected by intellectual property law. These terms grant you a personal, revocable, non-transferable right to use the Service, and nothing more. If you believe content on the Service infringes your rights, write to support@stylogram.app with details of the work and the URL, and we will investigate.

18. Third-party services

The Service relies on third parties — sign-in providers, hosting and cloud services, a payment provider, the model provider behind the concierge and the message screening, maps and business data — and may show links to artist websites and social profiles. We are not responsible for third-party content, and your use of those services is governed by their own terms. Our Privacy Policy lists who processes what.

19. Disclaimers

The Service is provided “as is” and “as available”. To the fullest extent permitted by law we disclaim all warranties, express or implied, including fitness for a particular purpose and non-infringement. Listing information — including data sourced from third parties — may be incomplete or out of date; the concierge and the message screening are automated and can be wrong in both directions; and we do not warrant that the Service will be uninterrupted or error-free. Verify an artist’s credentials, and any medical or allergy-related concerns, directly with them before the appointment.

20. Limitation of liability

To the fullest extent permitted by law, Stylogram is not liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, data, goodwill, or injury arising from a service performed by an artist you found on Stylogram. Our total aggregate liability for any claim relating to the Service is limited to the greater of the amount you paid through the Service in the twelve months before the claim, or ₹1,000 — except that, for a booking whose payment was still held when the claim arose, our liability is at least that held amount. Nothing here excludes liability that cannot be excluded by law.

This limit does not apply to liability for death or personal injury caused by our negligence, to fraud, or to anything else that cannot be limited under the law that applies to you, and it does not affect your rights under consumer law. If a court finds any part of this section unenforceable, the rest of it continues to apply and the limit is read as the highest amount the law does allow.

21. Indemnity

You agree to indemnify Stylogram against claims, losses and reasonable legal costs arising from content you post, services you provide as an artist, your use of contact details obtained through a booking, or your breach of these terms or of applicable law.

22. Suspension and termination

You may stop using the Service and delete your account at any time — see Delete Your Account. We may suspend or terminate access under section 16, if we are required to by law, or if we discontinue the Service. Sections that by their nature should survive termination — the content licence, settled bookings and the records behind them, disclaimers, liability, indemnity and governing law — continue to apply.

23. Privacy

Our Privacy Policy explains what personal data we collect and how we use it — including what happens to your chat messages, how long the original text of a screened message is kept, and where the concierge processes what you write. It forms part of these terms.

24. Changes

We may update these terms as the Service changes. The “last updated” date above reflects the current version, and we will give notice in the app before a material change takes effect. Continuing to use the Service after a change means you accept the updated terms. A booking already made keeps the price, notice period, refund percentage and commission rate recorded on it.

25. Governing law

These terms, and any dispute or claim arising out of them or out of your use of the Service, are governed by the laws of India. Any such dispute may be brought before the courts of competent jurisdiction in India. We do not require you to travel: if you are a consumer, you keep every right you have under consumer law to bring a claim where you live, and nothing in these terms takes that away.

Before going to court, please write to us at support@stylogram.app. Most disagreements about a booking are settled faster under section 12, and we would rather answer you than argue with you.

26. Who we are, and contact

Stylogram is the name under which this Service is operated, at stylogram.app and in the Stylogram apps for Android and iOS. “Stylogram”, “we” and “us” in these terms mean the operator of the Service.

Write to us at support@stylogram.app about anything in these terms — a booking, a payment, a moderation decision, a listing you want removed, or a right you want to exercise. That address reaches a person, and it is the one place to write; there is no separate line for any of it.