1. Delete it yourself, in the app
This is the fastest route and it completes immediately — there is no request queue and nothing to wait for.
- Open Stylogram on Android, iOS or the web at stylogram.app and sign in.
- Tap your profile picture in the top-right corner.
- Choose “Delete my account”.
- Type DELETE to confirm, then tap “Delete my account”.
Your account and personal data are removed straight away and you are signed out on that device.
2. If you can’t sign in
Email support@stylogram.app from the address on the account, with the subject “Delete my account”. We may ask you to confirm one detail to verify it is your account before we act. We complete verified requests within 30 days, and usually much sooner.
3. Bookings holding money must be settled first
If you have a booking that has been paid for and not yet finished, we will not delete your account until it is settled — you will see a message telling you which bookings, and nothing will be deleted.
This is not an obstacle we put in your way; it is the only way to protect you. Deleting your account removes your sign-in, and a booking outlives it: you would stop being able to confirm the appointment happened, cancel it, or report a problem — while the money was still held and on its way to the artist. So finish the booking, or cancel it (you will see exactly what comes back to you before you confirm), and then delete your account. Bookings nobody has paid for do not hold anything up.
4. What gets deleted
- Your account record — name, email address, profile photo, phone number and role.
- Your sign-in identity, so the account cannot be signed back into with Google, Apple or email.
- Every review and rating you have written, removed from the artists you rated and from their rating averages.
- Any artist profile you created that was never published (drafts and profiles awaiting review), including its photos.
- Any listing-claim request you submitted, including the phone number and verification evidence attached to it.
- Conversations you started, including their messages. A conversation you were on as the artist belongs to the customer who started it, so your side of it is removed and their copy remains.
- Any record of a warning you were given for sharing contact details in chat.
5. What stays, and why
If you claimed an artist listing that is published in the directory, the listing itself remains — but it is unlinked from you, and loses its verified badge and its connection to your account. Published listings are built from public business information (business name, locality and business contact details) and existed independently of your account, so deleting your account does not remove the business from the directory.
If you also want that listing taken down, email support@stylogram.app and say which listing — we will remove it once we have confirmed you are entitled to ask.
Bookings you completed stay as records. A booking is a payment between you and somebody else, so it is not ours alone to erase: the artist has the same record, and we have to be able to account for money that moved. What remains is the booking itself — what was bought, when, what it cost and where the money went — not your profile, which is gone. Our Privacy Policy sets out how long these are kept and why.
- The anonymous device identifier behind the guest search allowance is not tied to your account and expires on its own within 30 days.
- Messages you sent that were screened for contact details: the original text is kept for 90 days from when it was sent, then deleted automatically. Deleting your account does not shorten that window, and does not extend it.
- Residual copies in encrypted backups are cleared within 30 days.
6. This cannot be undone
Deletion is permanent. There is no recovery window and we cannot restore reviews, drafts or a claimed profile afterwards. You are welcome to create a new account at any time, but it will start empty. If you only want to stop being contacted, or to correct something, write to us instead — you do not have to delete your account to do either.
7. Related
See our Privacy Policy for the full account of what we collect and the other rights you have over your data, including access, correction and portability, and our Terms of Service for the rules that apply to using Stylogram. Questions about any of this go to support@stylogram.app.